Nimoru Support
Last updated: September 20, 2026
Write to us at support@attomik.co. We answer in English and Spanish, usually within two business days.
Common questions
- How do I reach the grown-ups area?
- Tap the Grown-ups tab, then press and hold the circle for two seconds. The gate is there so a young child does not open it by accident.
- How do I change the language?
- Inside the Grown-ups area. Both the voice and the text change together. English and Spanish are both included.
- Does Nimoru need internet?
- No. Everything is inside the app when you download it. It works on a plane, in a car, anywhere.
- Is anything collected about my child?
- No. Nimoru collects no data at all. See our privacy policy.
- How do I restore a purchase on a new device?
- Open the Grown-ups area, then tap Restore Purchases. Sign in with the same Apple account used for the original purchase.
- How do I cancel a subscription?
- Open your device's Settings, tap your name at the top, then Subscriptions. Deleting the app does not cancel it.
- How do I get a refund?
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- My child's discoveries disappeared.
- Discoveries are stored on the device only. Deleting the app or moving to a new device clears them.
- What ages is Nimoru for?
- Roughly 3 to 5. Everything is read aloud, so a child who cannot read yet can use it alone.